About Us
PulseRate Communications was created in 2007 with the intention of offering IT and Telecommunications high end quality of services at “lower than industry rates“. We continue to help in keeping our client’s communications functioning efficiently and productively in being up to date with the latest technology and information needed for smooth day to day operations, which is necessary for small to medium sized businesses to survive in these turbulent economical times.
Our services range from the installation of Voice and Data Cabling, to the end user’s workstation. From Fiber-Optics to Faxing, from logging onto your workstation, to lifting up your handset and answering a call.
We offer all aspects of CAT3, CAT5e and CAT6 Voice/Data, Multipair, Coaxial, and Fiber Optics cable testing. Installation, testing, and troubleshooting of T1, PRI, DS3, and PTP. Adding new lines from your provider and/or relocation of voice and data jacks.
Our technicians are proficient in Networking of TDM, CSU/DSU, Wireless/AP routers and switches, IP Based Business Telephones and Avaya/Lucent/AT&T Business Telephone Systems, Auto-Attendant and Voicemails.
If it’s security your looking for, we also sell and service IP Web Accessible Surveillance Security Cameras and NVR/DVRs with indoor and outdoor parameter proximity monitoring and recording options available at a low cost.
Our creative team consists of experts
skilled in all areas including Information Technologies, Telecommunications, as well as Web Design, and Website Hosting.
PulseRate Communications is one of Boston’s North Shore leading provider of IT & Telecommunication
Sales and Services for small to medium sized businesses.
From Massachusetts to New Hampshire, we serve our customers
with upstanding Support and Services with time proven technology moving forward. Let our friendly
and knowledgeable team of professionals help in answering your outsourcing questions TODAY!
OUR ETHICS
1
We work how you work; Our team of experienced and reliable professionals are just a visit, phone call, email or IM away for Q & A or resolving a problem that you may have with your telephone system, workstations or servers.
YOUR TIME
2
We believe in your business’s priorities and dependencies; We can work remotely, behind the scenes, and after business hours, to ensure that what is key for operational excellence in the technology of your business communications and your network, is reliable and stable at all times.
OUR GOAL
3
Our success is your success; We work hard to treat each client like they are our only client, making affordable, quality service and support our mutual target.*Why Choose PulseRate Communications*
- Professional Services –
A Professional service firm's data storage, privacy and security essentials need a high level of attention.
Our IT & Telecommunication consultants understand Personal Information Compliance Laws and can easily apply solutions that address those complex requirements.
- Start-Ups –
Our tech force has over 20 years of experience working with old and new companies, proficiently guiding them towards upgrading and/or expanding their IT & Telecommunication needs with the support to accommodate rapid growth and industry changes.
- Establishing SMB’s –
When starting up a company with limited resources, your going to need a wide variety of inexpensive options for IT & Telecommunication services. Some companies use consultants on an as-needed basis. Others subscribe to general cloud-based services. But nearly all companies will arm themselves with technology that does not acclimate to the newest demands as the company grows and evolves.
- IT & Telecommunication Services –
IT & Telecommunication service and support companies should be able to offer an affordable high-quality network, as well as hardware and software solutions. Including having IT & Telecommunication professionals who are local, accessible and able to provide assistance and advice to each and every user within your organization, regardless of the end users technical abilities.
- Skilled IT & Telecommunication Professionals –
We can remotely access, assess and resolve a crisis your company’s network and/or business telephone system is facing. Allowing you and your workforce
to proceed with business as usual. Efficiently, productively and quickly.
Your company’s voicemail represents the electronic connection to you from your customer base and prospecting ventures, sent to your extension or forwarded to your cell phone during your everyday business endeavors. Your company’s Email represents a more direct connection to you from customer's and vendors allowing consistent collaboration through out the day whether in the office or mobile and on the move. It is possibly your most important communication asset, and capital investment. We help small to medium sized businesses configure new Email solutions and apply them across the network. We can maintain and upgrade
your existing Email infrastructure to a more efficiently mobile delivery base as well. testimonials
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Our IT & Telecommunication Service Includes:
Overview
Voicemail
Email
Total Support
"We have been using PulseRate Communications for about 10 years now. Joe Zappala is the best in the business.
He is prompt in replying to problems and getting things done efficiently. He is one of the most honest and fair business
people we have ever used. We are not familiar with many aspects of computer and server issues and Joe is always patient
and understanding if we need to do something on our end so that he can resolve our issue. I would highly recommend his company to anyone."
Office Manager
C & K Appliance Supply, Inc.
"Valley Service Inc has been doing business with PulseRate Communications for many years. If our network goes down, no matter what time of the day, Joe always returns
our calls or emails promptly. We are a service company and rely on our dispatching software and our network system to navigate our techs in the field.
PulseRate Communications has helped us add and upgrade our equipment as we grow. Joe always stops what he is doing to take a look and see what is going
on and how he can help. If you’re looking for reliable, dependable, and affordable service, look no further. Thank you PulseRate!!"
Office Manager
Valley Service Inc.
"Exceptional, Exceptional, Exceptional..."
"Exceptional Service and very knowledgeable. I've used several IT companies in the past and have found Joe to be the best. PulseRate Communications has always been there when we've needed a quick fix."
President/CEO
Affordable Food Equipment/BuyRite
“I highly recommend PulseRate Communications. Joe came to our office and immediately was able to solve our IT needs. He is friendly, knowledgeable, open to questions and is always available when you really need the help.”
Owner
Precious Smiles of Danvers
